Your email address will not be published. Required fields are marked * However, the test was to deliver a single Wendy`s Frosty to an address where Jacksonville, Jacksonville was written. Well, I have to remind you that anyone who is a Dasher knows that you won`t be able to see the address where the order goes until you slip the received delivery and then you can get to the location of the route where the food goes. However, the fake door dashboard test app looked like the real door dashboard app with the red color and the font with the black rectangular bar that you use to wipe with your fingers. The DoorDash email address for customers is [email protected] This email address works for customers, dashers, and restaurants. While users could previously send an email directly to the company at [email protected], now you need to fill out a contact form first. Someone in Doordash could have called and asked what was going on instead of believing that someone was ruining what I love doing and working, not sure that this customer simply lied to get free food and get their money back. The legal address of DoorDash is DoorDash Inc., 901 Market Street, San Francisco, CA 94103. The company also has a regional office in Chicago, Illinois.
DoorDash can be contacted by email at [email protected] or by phone at (855) 973-1040. Hello! I`m a Dasher like you, I was taken from Door Dash for a piece of something $363.74 that I earned for the whole week of February 25 to March 3. It was about 20 shots. I had been working all week until I received a fake unaddressed door dashboard test on which Jacksonville, Jacksonville was written. doorDash for Work customers can send an email to a specific department within DoorDash by sending an email to work-support@doordash.com. Frequently asked questions and links to their answers can also be found on this page. Who this might affect, I am a small business owner and if I ran my business as a doordash, I would have no customers. How many times have my orders arrived late? 50% of the time.
Sometimes it didn`t happen at all. My problem is how your company handles these situations. Ignoring people or putting them on hold forever solves nothing. When you offer people doordash refunds or credits, you do it!!!! I know this complaint won`t change anything, but at least I haven`t kept quiet. However, you now know the address of Doordash`s San Francisco headquarters. You can go there and take a picture of the building from the sidewalk. UberEATS is the food delivery arm of Uber, the popular ride-sharing service. UberEATS is headquartered at Uber Technologies, Inc. 1455 Market Street, San Francisco, CA, USA, 94103.
If you wish to contact Doordash`s Investor Relations, you can do so by email, please use the following email address: [email protected]. There are several phone numbers for whistleblowers who wish to report legal misconduct. Whistleblower hotlines are not intended for customer service complaints, but only for serious violations of the law. I don`t know what`s going on with doordash, I have 3 incidents in the same week. First of all, the customer orders the food to be delivered to a bar, and he did not answer his phone and my text message. And I contacted customer service and told me that the customer wanted to be delivered to the bar. Remember, I go to a bar and shout his name out loud because he doesn`t answer the phone. And who will be responsible if something happens to me. This is unfair and as home delivery, it should come to the door and pick it up.
Finally, after 15 minutes, he came and took it. There was an error in the shipping address, so a Door Dash representative called me and told me that I would have to “drive and pick it up at the store (!!!!!!!)” and if not, the order will be cancelled and I will not get a refund ($50). That a delivery service asks the customer to drive and pick up the order is the most ridiculous thing I`ve ever heard! I asked them if they could just correct my address and rearrange. That would not be the case. She said she could call the driver to see if he would accept the request, but she didn`t call. I don`t know why they couldn`t have done that. It`s their job to drive around the city and deliver food. I even signed up as a Dasher, but no more. So I asked to speak to the supervisor and she told her to call another customer service, but she didn`t give me the number and said, “We will cancel your order without refund,” and then she hung up! I have worked in customer service call centers and we have NEVER been allowed to hang up with a customer and we had to escalate the call when he asked to speak to a supervisor. So I searched for the company number online: (650) 681-9470.
The representative was so much more civil and friendly. I told him what had happened, and the only thing that was done was that my money was refunded. I don`t know why it was so difficult to re-enter my correct address and reorganize? And even if they couldn`t, they could have ordered the food again and made up for it because I spent a busy hour with her on the phone and my family was hungry and I couldn`t pick up the food. That`s exactly why I ordered from Door Dash in the first place. It`s absurd that a delivery service called me and told me I had to go to the store to pick up my food, otherwise I wouldn`t get my money back. I am completely amazed! I placed an order with Door Dash today. When I checked, he didn`t ask me how I wanted to pay, so he charged a credit card for an order I placed on 4-10-2018, why this is kept in the file is incomprehensible to me. I contacted the company and after being on hold for more than 30 minutes and then talking to someone who had to ask for my email address 3 times (I did it phonetically 3 times), I kept hearing that I could understand it. Then I have a supervisor on the phone and she hasn`t been of much help either.
Now that I was on the phone for 50 minutes and paid for it because I didn`t have an 800#, the only thing I could do was remove the card that was in the file. This company really needs to learn customer service. This is the worst company someone could try to work for if you have a problem, you don`t get DAM help at all, just a few stupid answers and a lot of excuses they like to play with your money. Now my red card has been rejected four (4) times and it took me a week to be there fucking** to get my money back Well, Mr. Doordash, that Cutumer is really angry with Doordash and he`s going to stop and if I can`t restart my red card, there will be a lot more people going and going to the Grub hub, where they don`t steal tips and don`t play with our money. What makes it take you so long to take that red card and work, you have to borrow money to put it on the card or what If I had a problem with my deliveries for a few moments, I come to the restaurant and the restaurant doesn`t see the order. I will contact Doordash and let them know or if I go to the customer`s location and the address is incorrect, I will contact the customer (SMS and call) and if I cannot get an answer from the customer, I will call Doordash or if I arrive at the customer`s location and the security guard will not let me in, I will contact the client and let him know, that the security guard does not let me deliver the order and I will contact Doordash and explain what is happening It is the lawyer; David Pettus, I have to ask your legal department to contact me immediately regarding a car/pedestrian collision between one of your dashers and my client. I can be reached by phone at 281-704-XXXXX or 281-257-XXXXX. It is URGENT that you call me today; If not, I will bring an action immediately. In all my deliveries, I have never had a problem in a restaurant or with customers who use bad language, I respect everyone if I have a problem with a customer just because the address is wrong or the customer misses a food that is not my fault, and when a customer tells me, that an item is missing, I`ll call doordash just to let them know that the customer is missing an item It was a good option when Doordash was new to town, but the late deliveries were 1-2 hours of cold food each time. Lack of food was also a big problem.
My last order had an upside down soup, French fries and missing burgers. At this point, I`m not happy.